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Elevator Shows Letter E What Are Elevator Error Codes E? How To Fix Elevator Error E

  • 31/12/2023
  • Elevator error codes E are one of the error codes listed by the manufacturer to provide information to users. Identifying E error codes plays an important role in the process of determining the cause and troubleshooting. This is information that any technician wants to understand so that they can support in the elevator repair process. Through this article, Hoang Sa Viet SANKYO aims to help you better understand E error codes and related issues, providing a comprehensive view of elevator use and maintenance. Let's refer to HSV SANKYO !

    Image of elevator error E
    Image of elevator error E

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    What is the elevator error code E?

    The letter E is an abbreviation for the word " Error " in English. When referring to different errors, manufacturers often combine the letter E with numbers or letters such as A, B, C, D... This helps technicians easily identify errors and take corrective measures accurately, effectively and quickly. The corresponding error code table E will vary depending on the specific elevator brand. Therefore, to fix errors accurately, technicians need to have detailed knowledge of technical drawings and specific parameters of the elevator.

    WHERE DOES THE ELEVATOR USUALLY REPORT ERROR E?

    Elevators are smart products, manufactured based on modern technology and integrating many smart features. In case of an incident during the elevator movement, the system will automatically send a signal to notify the user of the error as well as provide information to help users identify the problem and find a solution. Normally, when the elevator encounters error E , this message will appear in two main locations:

    Elevator screen

    When the elevator detects an error, the elevator's notification screen will immediately display a notification about the error status during the move. In this case, it is best for the user not to continue using the elevator to avoid the risk of being trapped, which can be life-threatening.

    Image of elevator error E
    Image of elevator error E

    If you are using the elevator and you see an error message on the screen, you should immediately leave the elevator to ensure safety. In situations where users are moving by elevator, it is necessary to signal to people outside so that they can get timely help.

    On the control board

    In addition to being displayed on the elevator screen, the error message E will also appear on the elevator control board. For conventional elevators, low-end elevators, when an E error occurs, only the letter E will be displayed on the screen, and to know the detailed error, you need to see the error code E on the board .

    Error E on elevator control board
    Error E on elevator control board

    For high-end elevators, the error message E will be displayed directly on the elevator screen, along with other symbols to help technicians determine the cause of the error and perform the repair process accurately.

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    ELEVATOR ERROR SUMMARY TABLE

    Display letter E: When the elevator reports error E, the elevator is currently switching to UD mode (with PLC cabinet).

    Elevator error code E

    Elevator error name E

    Error E2

    E2 elevator error appears when the elevator door has an open circuit across the entire door because the contact point at the door or the wire may be broken.

    Error E3, E4

    The error occurs when the elevator goes up and down beyond the required travel distance of the passenger.

    Error E5, E6

    Elevator error E appears when the elevator door lock does not open or close. When you press the signal but the door is not in the open position after 15 seconds of receiving the signal, error E5, E6 will be displayed.

    Error E8

    Elevator error E8 when communication error due to signal interference.

    Error E10, E11, E12

    Error in the swith causing the lower and upper reducers to be in the wrong position

    Error E19, E37

    Errors appear when the elevator door has an error, the door is stuck, the door is open for too long without closing, the door is obstructed or the door contacts do not connect.

    Error E20

    Elevator slide protection error while the elevator is operating

    Error E21

    Engine overheating error, engine overheating

    Error E22

    This error appears when the motor continuously slips for a period of 0.5 seconds.

    Error E23, E24

    The error appears when the elevator speed is unstable, it can be called elevator speed error.

    Error E27, E28

    Floor sensor error

    Error E30

    Floor position error

    Error E32

    The error occurs when the elevator is operating and the safety circuit is open.

    Error E35, E36

    Contactor error

    Error E45

    Elevator relay error automatically opens front door

    Error E49

    Communication error due to signal error

    Error E60

    Error occurs when contactor contact is disconnected

    Error E61

    This error often appears when the start signal is unstable.

    Error E74

    Error appears when the brake unit fails

    Error E75

    When the fuse is broken, error E75 will appear.

    Error E77

    Errors occur when the speed is off, the acceleration time is too short or the machine is overloaded.

    Error E82

    Elevator error E82 when Ecuador error

    Summary table of common elevator E errors
    Summary table of common elevator E errors

    INSTRUCTIONS ON HOW TO FIX ELEVATOR ERROR E

    Instructions on how to fix elevator error E for users

    When the elevator reports error E , the user needs to stay calm and press the button to move to the nearest floor. Next, use the emergency signal to notify the outside or contact the rescue team. Usually, in the elevator there will be a rescue call button, also known as the Intercom button, or you can call the maintenance company directly via the phone number located in the elevator.

    Most importantly, do not open the phone cabinet to check the elevator error E yourself. This action not only does not ensure safety during the move but also makes it difficult for the technical team to repair the elevator with error E.

    Instructions on how to fix elevator error E for maintenance staff

    To ensure safety and convenience in the process of repairing the elevator error E , it requires highly qualified and experienced staff and technicians in this field. Below are some necessary steps to handle the situation of the elevator reporting error E:

    Step 1: Assess the elevator condition

    - Determine the current position of the cabin and customer in the elevator.

    - Rescue people to safety and repair the elevator.

    Step 2: Check the error from the error code table

    - Open the electrical cabinet to identify and check the error from the elevator error code board.

    Step 3: Check documents and drawings

    - Check the elevator manual and drawings for a more comprehensive view of the equipment.

    Step 4: Contact the supplier

    - Contact the elevator supplier and installer for quick support and repair.

    Note: Do not attempt to perform repairs without knowing the exact location and condition of the passengers in the elevator. In the event of a person being trapped, this could put them in danger.

    ELEVATOR PROVIDERS - REPUTABLE AND CHEAP ELEVATOR REPAIR AND MAINTENANCE SERVICES

    SANKYO Elevator is one of the units specializing in supplying and installing all kinds of home elevators and joint venture elevators. Our team of technicians are well-trained and have a lot of experience in the field of elevator installation and maintenance.

    We are committed to providing professional and efficient service to our customers. If you need to install a new elevator or repair a faulty elevator, such as an E elevator error , please contact us at the address below:

    “Hoang Sa Viet Elevator - Always with you on every floor!”

    HOANG SA VIET ELEVATOR - THE LEADING PRESTIGIOUS ELEVATOR COMPANY IN VIETNAM

    Consultant: 0942.222.075 Office Headquarters: 184/20 Le Dinh Can, Tan Tao Ward, Ho Chi Minh City Hanoi Headquarters: No. 229, Van Tri Street, Van Noi, Dong Anh, Hanoi Website:


    thangmaysankyo.vn Email: hungpham@hoangsaviet.com

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